All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Any verbal orders or instructions will not be accepted.
Cancellation of Orders
Once the order has been confirmed in writing, it is agreed Think Promotional will supply your product on the specified time as stated in writing. If you cancel an order after approving the artwork and order, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised date specified on the order confirmation form.
We accept Amex, MasterCard, Visa, Cheque, Direct Deposit, and PAYPAL – Visa, MasterCard, AMEX: 1.7% merchant fee applies.
Ownership title of any of our promotional products remains with us until payment has been made in full into our account or cheques cleared.
Claims or Returns
In the unlikely event of a claim, Think Promotional must be notified of any quality issues regarding the product or decoration within 14 days of receiving the goods. IT Products have an extended product warranty of 1 year beginning from the date of purchase as indicated on the invoice or receipt. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued. Any re manufacturing will still be at the standard turnaround time of initial order.
We realise that choosing promotional products over the internet can be difficult without first seeing the actual product that you want to order, so we are happy to provide samples on request, however, we do have several requirements. Due to expenses incurred (as we have to pay for the samples from our factories) and the large volume of requests that we receive, please note the conditions below.
- We ask that you shop around first and compare products and prices. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.
- All samples less than $5 in value are provided are free of charge.
- All samples over $5 in value are charged as “end of column” unit cost + $10 AUS WIDE flat rate delivery fee. The sample is then able to be kept as we cannot received returned samples.
We hope you can appreciate why we need to do this. We do want to make obtaining samples as easy as possible for you, but we also get a lot of people abusing this which adds greatly to the costs of the business, so we need to ensure as best as possible that the people requesting samples are doing so for a potential purchase of product and not just a free sample.